Department of Human Services Agents

Agents for organisations in your community have been trained to help you access Medicare, Centrelink & Child Support. Agent services in Oberon are provided by:

The Neighbourhood Centre.
12 Ross Street, Oberon.
Opening hours: Mon, Wed, Fri 9am – 1pm.

Agents

• Have an internet enabled computer and will help costumers access digital services.
• Provide Medicare phone claiming service and reply paid envelopes to forward receipts to support claims.
• Have free telephone, fax and photocopy facilities.
• Can copy and certify identity confirmation documents so that original documents do not have to be sent in the mail to support claims.
• Provide face to face assistance, guidance and referrals and access to information, brochures and forms.

Agents are not departmental staff and cannot:

• Make any payments or decisions about payments.
• Review, access or vary payments.
• Issue Electronic Banking Transfers, Basic Cards, Medicare Cards or Health Care Cards.